FAQ

General FAQs

 

What are VIP Travel Credits?  VIP Travel Credits are earned as you book luxury travel such as Cruises, All-Inclusive Vacation Packages, Specialty Tours and other vacation products through Paradise Canyon Golf Resort and at West Tours and Travel @ Paradise Canyon.  This is our way of saying thank-you as your friends and family book with us.

What can I do with my Travel Credits?  You can redeem your credits for any of the products listed on the website under “Redeem Travel Credits” This is one of the most aggressive rewards programs that you will find anywhere.

What is an example of what I can get with my Credits?  If you were to book a $1,000 per person all-inclusive Vacation Package with us – as a guest you would earn 5 VIP Credits / Non Tax $ (5,000 Credits) – as a VIP Member you would earn 10 VIP Credits / Non Tax $ (10,000 Credits).   If you chose to redeem your credits for a week of vacation stay at Paradise Canyon – an entire week starts at only 30,000 Credits.  That’s only 6 – $1,000 bookings as a guest or 3 – $1,000 bookings as a VIP Member.  Wow!!!  If you use it right, you can earn a second vacation every time you book.  *For VIP Members – any of our Paradise Canyon weeks are exchangeable at 1,000s of other resorts around the world.

Do my VIP Travel Credits Expire? Yes, your travel credits will expire after 3 years from the date they are deposited if you don’t use them.

When will my VIP Travel Credits be deposited?  Your VIP Credits will be deposited the month following your travel departure date.

 

Guest FAQs

 

How do I register to earn Travel Credits?  Click on Guest Registration at the top right hand side of the home page.  Here you will enter your name and email which is how we track your bookings.  Make sure to use the same email for all of your bookings so that we can track them back to you and credit your account appropriately.

How do I earn Travel Credits?  Simply book your travel with West Tours and Travel and you’ll start earning Credits for most travel agency products.

How do I redeem my Credits?  Once you have registered as a guest, you will receive a login and password from us.  Now you can go at any time to check your Credit Balance and to redeem your Credits.  Click on the “Sign In” Button at the top of the home page and enter your User Name and Password.  To redeem Credits simply choose the item that you’d like to redeem from the pull down screen and follow the instructions.  Please call the travel agency if you have any questions or problems logging in or redeeming your credits.  403.381.4653 ext 5

How do I become a VIP Member? Call the VIP Support line at 1-877-707-4653 ext. 2 and we will get you going right away.

 

VIP Member FAQs

 

How do I get my own personalized VIP Member Website? Call 1-877-707-4653 ext. 2 or email: vipsupport@playinparadise.com and we will activate your website right away.

Do I need to register to book and earn VIP Credits?  As a VIP Member you are already registered in our system – all you need to do is start booking with us.

How do I Sign In to see how many Credits I’ve earned?  Click on the “Sign In” at the top of the home page and enter your RCI number as both your user name AND your password.  Once you are logged in you can change your password.

How do I redeem my Credits?   Click on the “Sign In” Button at the top of the home page and enter your User Name and Password.  To redeem Credits simply choose the item that you’d like to redeem from the pull down screen and follow the instructions.  Please call the travel agency if you have any questions or problems logging in or redeeming your credits.  403.381.4653 ext 5

How do I earn Credits from my friend’s and family’s bookings?  Simply let us know that you’d like your own VIP Website.  (It doesn’t cost you anything as a member)  We’ll set up your website and you can give out your website address to everyone you know.  As they register and then book on your website or at the travel agency you will earn Credits on their bookings as well.  That can add up to FREE travel really fast depending on how many bookings you get going through your website.  All you do is get your friends and family using West Tours and Travel as their travel agency and we do the rest.

How many Credits do I earn?  You will earn 10 Credits / Non Tax Dollar on your own bookings.  All Cruise and River Cruise bookings, All-inclusive Vacation Packages, Vacation weeks etc as shown on the homepage.   You will Earn 5 Credits / Non Tax Dollar for all bookings by anyone registered as a guest on your website.   With a little effort you can be earning some massive Credits that you can use for any of the products in the “Redeem Travel Credits” on the homepage.

What happens if one of my registered guests decides he/she wants to become a VIP Member?  We love to have new members as it allows us to expand the membership benefits for everyone.  Rest assured that we will never do any high-pressure sales of your registered guests and you will still continue to receive Credits for any of their bookings at the travel agency.

What are my VIP Membership Benefits?  From the bottom of the homepage click on “VIP Membership Info / Training” for a detailed explanation and links to training helps.